Company Name: Whirlpool Corporation
Position: Bilingual Sales and Service Coordinator
Job Type: Full-time
Location: Hybrid Role – Work from Home and Office in Mississauga
2-3 Days/week
Salary: Paid position, salary competitive within
industry
A little bit
about us…
Acosta is the sales and
marketing powerhouse behind the most recognized brands with a proven track record
for top retailers across the U.S. and Canada. We offer flexible services that
maximize efficiency. Acosta has the talent and technology to construct
data-driven strategies; the reach and relationships to execute against those
strategies; and the tools to monitor, track and optimize metric-based results
for clients and retailers.
In this role you will be
dedicated to supporting, Whirlpool Corporation, the world’s leading kitchen and
laundry appliance company. Whirlpool’s
brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.
What are we
looking for?
Our business is growing
and we’re looking for a Bilingual Sales & Service Coordinator! Representing
Whirlpool Corporation, you will play a critical role in providing product
knowledge and sales support directly to Consumers, Retail Sales Associates, and
Trade Partners.
We are looking for highly motivated individuals, who
are stellar at verbal and written communications and have strong attention to
detail. If this is the role for you, we would love to
have you join our team!
In this role you will:
· Provide sales, service and product support to Consumers, Retail Sales Associates and Trade Partners
·
Support Trade Partners
and the Whirlpool Service Technician team with parts and service inquiries
·
Process field
stock maintenance and part orders
·
Helping consumers
update their profiles in eCRM and register their products
· Educating consumers about their manufacturer’s warranty and
explaining the benefits of purchasing an Extended Warranty Plan with the intent
of making a sale
·
Support the
day-to-day activity of an online product knowledge platform
·
Maintain a high
level of professional communication with internal and external stakeholders
·
Resolve problems
and action to be taken and then communicate them quickly and clearly
· Enhancing current SOPs and creating new processes, as required
· Support ongoing projects as required
Experience to be successful in
the role:
· Proficient in English and French (written and verbal)
·
1-2 years’ experience in a
customer service role
·
Experienced in appliances and
consumer electronics, considered a bonus
·
Post-Secondary Education,
preferred
·
Superb communication skills,
both written and verbal
·
This role is hybrid –
successful candidates will be asked to work out of our Mississauga office 2-3
days/ week.
·
Must be available to work
shifts:
o Weekend
shift (2x/month)
o Evening
shifts (12:00 pm- 8:00 pm)
·
Proven experience using Google Suite and/or
Microsoft and be comfortable at using multiple network applications to source
information.
· Must be comfortable completing a criminal background check and providing proof of Covid Vaccination Status
What can we offer in return?
We
have a friendly, supportive team with a coaching and mentoring environment with
opportunities for future career development in the appliance industry.
Great benefits you’d expect from a business the
size of Acosta including a comprehensive total rewards benefits package:
·
Work from Home (with
occasional travel into Whirlpool’s Head Office as required)
·
Paid training program (from
the comfort of your home)
·
Health and Dental benefits
·
Company matched retirement
savings plan
·
Opportunities to grow within
the company
· Plus, surprise perks you'll love!
Interested in the position? Please send
your resume and cover letter indicating why this is a perfect role for you to csr@tridel.com with
the subject: Bilingual
Sales and Service Coordinator. We are considering applicants as they apply, please don’t
delay in submitting your application.