Company
Name: Tridel
Position: Customer Care
Administrator
Job
Type: Full-time
Location: Placement in
Tridel Community in GTA
Salary: Paid position,
salary competitive within industry
About
Tridel
Tridel®
is Canada’s leading developer and builder of condominium residences with more
than 85 years of homebuilding experience. To date, the Tridel Group of
Companies is responsible for producing over 87,000 homes. Tridel is determined
to develop condominium communities that meet the needs of today’s homeowners
while safeguarding the well-being of future generations. The company is working
to meet this goal by focusing on innovation including environmentally
sustainable design, performance in construction and corporate stewardship.
Tridel
is committed to building the highest quality condominiums possible and has won
virtually every award in the industry for design, customer service, sales,
marketing, and construction excellence. Tridel looks forward to continuing the
long, proud history of award-winning excellence with over 20 new condominium
communities currently under development in the Greater Toronto Area.
About
the Role
We
are looking for a Customer Care Administrator to join our Customer Care Home
Orientation team. The Customer Care Administrator is responsible for caring for
the needs of the Homeowners through the phase of Occupancy and Post Occupancy
warranty needs. The Administrator’s successful performance will tie
directly to their ability to support their Customer Care Site Office Team
through office management skills, coordination of site activities and
appointments and by managing their position in a manner that contributes to the
efficient and effective organization of the Customer Care Office.
This
role reports directly to the Senior Manager, Customer Experience.
The
main responsibilities of the Customer Care Administrator will be to:
·
Equip the office with all that is required to
conduct Pre-Delivery Inspections, and suite closings;
·
Regularly Track and book Home Orientation
appointments with Purchasers;
·
Schedule move-in times and prepare Homeowner files
according to departmental policy;
·
Meet and greet all visitors to the Customer Care
Office in a manner consistent with professionalism;
·
Assemble Purchaser closing packages and Home Care
Handbooks;
·
Coordination of suite closings including liaising
with appropriate third-party vendors as required;
·
Post Occupancy care including processing and
scheduling maintenance and warranty review follow up appointments; and
·
Completing and distributing weekly reports of site
progress.
About
Our Customer Care Administrator
Our
Customer Care Administrator is someone that has a positive, professional, and
upbeat attitude with a passion for administration. They have outstanding
customer service skills, focusing on anticipating the needs of customers and
proactively addressing issues before they become concerns. They are able to
self-organize, problem solve, and manage multiple activities with a high level
of detail orientation. The Customer Care Administrator must have exceptional
interpersonal skills and strives towards quality and continuous improvement.
·
Post-secondary education specific to the role is
preferred, but not mandatory; we recognize experience in lieu of education
·
Demonstrated proficiency of Microsoft Office Suite
·
Comfort with adapting to a wide range of computer
& mobile technologies
Additional
Information
This
is a permanent, full-time position. Typical working hours are Monday-Friday
from 9AM to 5 PM, with additional coverage for afterhours and weekends based on
customer need required on a rotating basis.
Your
work location will be a Tridel community within the GTA and neighbouring
regions. Flexibility may be required to work at multiple Tridel communities
based on team need.
COVID-19:
Changes we’ve made to ensure our employees are safe:
We
are doing our part to ensure that our employees (and future employees) remain
healthy, safe, and at home to reduce the spread of Covid-19. During this time,
most employees are working from home or doing a blended model of at home and
in-office work in accordance with government and Public Health guidelines.
Until further notice, this role will continue to operate under this model
however, our intention is to resume regular business practices post COVID-19
when it is safe to do so.
How
does this effect hiring and onboarding?
Our
interview and onboarding processes have remained relatively the same, except
that interviews and onboarding sessions are conducted through video platforms.
Interested? Please
provide us with your resume as well as a cover letter to csr@tridel.com indicating why this is the perfect role for you.
Our
Inclusive Workplace
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. Tridel is committed to providing accommodation for disabilities during the recruitment and selection process upon request. If an applicant requests accommodation, Talent Development will consult with them to make arrangements to accommodate their needs.