Company Name: Tridel
Position: Customer Care Representative - Home Orientation
Department: Customer Care 
Job Classification: Full-time, 9am - 5pm

About The Job

We are looking for a Customer Care Representative - Home Orientation to join our team. The Customer Care Representative is responsible for carrying out the needs of purchasers throughout the different phases of their new home-buying experience.

Working closely with various departments in fulfilling the common goal of creating customers for life, the main responsibilities of our Customer Care Representative will be to:    

    ·      Prepare and assemble home care handbooks and documentation including TARION forms.

    ·      Assist with office setup and entering, tracking, and booking appointments.

    ·      Conduct quality control inspections prior to HOO appointment.

    ·      Provide a complete and comprehensive orientation of suites' mechanical functions.

    ·      Perform post-occupancy calls and inventory suite inspections.

    ·      Oversee maintenance and warranty reviews.

Who You Are

Our Customer Care Representative is an individual who has outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concerns. They thrive in a fast-paced, multi-tasked environment, are outgoing, and have strong oral and written communication abilities.

What You Bring 


·      Strong knowledge of the construction process (high-rise experience) is an asset.

·      Post-secondary education specific to the role is preferred but not mandatory.

·      Strong organizational, administrative, and quality management skills.

·      Comfort with adapting to a wide range of computer & mobile technologies.


About Tridel

Tridel® is one of Canada’s leading developers and builders of condominium residences, building homes since 1934. Tridel is a member of the Tridel Group of Companies, which is responsible for delivering over 89,000 homes to date. Tridel develops socially and environmentally responsible condominium communities. Guided by its ‘Built for Life®’ commitment, the company invests in innovations that promote sustainable design, high performance in construction, social inclusion and cohesion, and community economic development.

Tridel is committed to building high-quality condominiums and has won awards for excellence in design and construction, green building, corporate social responsibility, diversity, equity and inclusion, customer service, and more. Tridel was recently named Builder of the Year by the Ontario Home Builders’ Association (OHBA) and Green Builder of the Year by the Building Industry and Land Development Association (BILD).

Tridel continues its history of award-winning excellence with more than 20 new communities under development in the Greater Toronto Area, representing over 6,500 condominium suites in the marketplace.

The Tridel Group of Companies is one of Canada’s largest privately held residential real estate groups. The Group consists of several operating companies focused on diverse areas of real estate, including development, sales, construction, property management, and other related real estate services.

For more information, visit


Our Inclusive Workplace  

Tridel is committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities, and persons who self-identify as Indigenous (First Nations, Métis, or Inuit) to apply.

Tridel is committed to providing accommodation for disabilities during the recruitment and selection process upon request. If an applicant requests an accommodation, Talent Development will consult with them to make arrangements to accommodate their needs. We advise new hires of our policies for accommodations.

Interested in the position? Please send your resume to with the subject: Customer Care Representative – Home Orientation