Company Name: Tridel
Position: Customer Care Representative – Homeowner Orientation   

Department: Customer Care  

Job Classification: Full-Time, Fixed-Term


About the Job


The Customer Care Representative – Homeowner Orientation (the "Customer Care Representative") will be responsible for front-line interaction with our growing customer base. The Customer Care Representative will assist customers with conducting their new home Homeowner Orientation (Pre-Delivery Inspection) and maintain transparency through the time between the inspection and the closing of their suites while aiding with post-move-in warranty concerns. In addition, the Customer Care Representative will perform quality assurance inspections prior to the Homeowner Orientation and ensure suite readiness, assist the on-site team with the necessary components to prepare the suites for closing and be proactive with communication with the customers.

A significant part of our commitment to purchasers is to establish a positive rapport with customers and keep them well-informed on everything relating to their new home. Whether they have questions regarding financial obligations, warranty and maintenance procedures, or the legal components of home ownership, Customer Care is there to provide answers, comfort, and peace of mind, and the Customer Care Representative is integral to meeting this commitment.

·       Prepare required documentation to be provided to purchasers and ensure suite readiness for the scheduled Homeowner Orientation

·       Conduct Home Orientation (PDI) by providing a complete and comprehensive orientation of the suite's mechanical functions, explaining operations, warranty periods, and maintenance requirements

·       Record any requests Purchasers may have regarding the finishing of their suite and document requests and deficiencies in accordance with site requirements

·       Review the items reported at the time of HOO at the Day Before Occupancy walkthrough and ensure deficiencies are completed to Tridel standards prior to the suite interim closing date

·       Discuss site issues, achievements, and milestones at team stand-ups and bi-weekly meetings with internal stakeholders

·       Assist Team Lead with Post-Occupancy deficiency management and resident communications

·       Conduct maintenance and warranty reviews

·       Assist with departmental meetings, Customer Workshops, Education Seminars, and other special projects as needed

·       Contribute to and participate in social media/web promotion of the company

·       Assist and support other job functions as required 


Job Requirements


·       Education/Experience: Relevant post-secondary education and/or previous Customer Service and Construction experience preferred

·       Customer Focus: You understand that providing an exceptional customer experience is what guides you and your team in all that you do

·       Integrity: You continuously demonstrate personal integrity throughout all daily activities and demonstrate ownership and accountability in your actions

·       Decision Making: You have proven analytical and critical thinking skills and experience in making smart decisions to benefit your customers, your team, and your company

·       Problem-Solving: You use creative thinking and analysis to resolve challenges, contribute original and resourceful ideas, and adapt well to change

·       Organization: You have strong organizational skills and can stay focused on multiple ongoing tasks while using your available resources efficiently and effectively

·       Communication: You have strong customer-focused oral and written communication skills and experience with cross-departmental communication. The ability to speak multiple languages is an asset.

·       Quality Minded: You strive for quality with a strong drive towards continual improvement & risk mitigation

·       Teamwork: You are a strong team player who is open-minded, resourceful, flexible, and adaptable to change


Additional Information


This is a  fixed-term contract (12-month) position. Typical working hours are Monday-Friday from 9 AM to 5 PM, with additional coverage for after-hours and weekends based on customer needs required on a rotating basis. Your work location will be a Tridel community within the GTA and neighboring regions. Flexibility may be required to work at multiple Tridel communities based on team needs.

About Tridel

Over eight decades of construction and the creation of 87,000 homes have taught us a thing or two about building communities and creating consumer relationships. We like to think of ourselves as 85 years young because, despite our long and proud history, we are always looking to improve, grow, and innovate. At Tridel, to be and remain the market leader, it takes teammates that view their work as more than just a career. We build homes and beautiful, safe, healthy sustaining communities where the genuine care and outstanding experience of our customers is our greatest mission.


Our Inclusive Workplace

Tridel is committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities, and persons who self-identify as Indigenous (First Nations, Métis, or Inuit) to apply.

Tridel is committed to providing accommodation for disabilities during the recruitment and selection process upon request. If an applicant requests an accommodation, Talent Development will consult with them to make arrangements to accommodate their needs. We advise new hires of our policies for accommodations.


Interested in the position? Please send your resume to with the subject: Customer Care Representative