Company
Name: Tridel
Position: Customer Care
Representative – Homeowner Orientation
Department: Customer
Care
Job Classification: Full-Time,
Fixed-Term
About the Job
The Customer Care Representative – Homeowner Orientation (the
"Customer Care Representative") will be responsible for
front-line interaction with our growing customer base. The Customer Care
Representative will assist customers with conducting their new home Homeowner
Orientation (Pre-Delivery Inspection) and maintain transparency through the
time between the inspection and the closing of their suites while aiding with
post-move-in warranty concerns. In addition, the Customer Care Representative
will perform quality assurance inspections prior to the Homeowner Orientation
and ensure suite readiness, assist the on-site team with the necessary
components to prepare the suites for closing and be proactive with
communication with the customers.
A significant part of our commitment to purchasers is to establish
a positive rapport with customers and keep them well-informed on everything
relating to their new home. Whether they have questions regarding financial
obligations, warranty and maintenance procedures, or the legal components of
home ownership, Customer Care is there to provide answers, comfort, and peace
of mind, and the Customer Care Representative is integral to meeting this
commitment.
· Prepare
required documentation to be provided to purchasers and ensure suite readiness
for the scheduled Homeowner Orientation
· Conduct
Home Orientation (PDI) by providing a complete and comprehensive orientation of
the suite's mechanical functions, explaining operations, warranty periods, and
maintenance requirements
· Record
any requests Purchasers may have regarding the finishing of their suite and
document requests and deficiencies in accordance with site requirements
· Review
the items reported at the time of HOO at the Day Before Occupancy walkthrough
and ensure deficiencies are completed to Tridel standards prior to the suite
interim closing date
· Discuss
site issues, achievements, and milestones at team stand-ups and bi-weekly
meetings with internal stakeholders
· Assist
Team Lead with Post-Occupancy deficiency management and resident communications
· Conduct
maintenance and warranty reviews
· Assist
with departmental meetings, Customer Workshops, Education Seminars, and other
special projects as needed
· Contribute
to and participate in social media/web promotion of the company
· Assist
and support other job functions as required
Job Requirements
·
Education/Experience: Relevant post-secondary education and/or previous Customer Service
and Construction experience preferred
·
Customer Focus: You understand that providing an exceptional customer experience
is what guides you and your team in all that you do
·
Integrity: You continuously demonstrate personal integrity throughout all
daily activities and demonstrate ownership and accountability in your actions
·
Decision Making: You have proven analytical and critical thinking skills and
experience in making smart decisions to benefit your customers, your team, and
your company
·
Problem-Solving: You use creative thinking and analysis to resolve challenges,
contribute original and resourceful ideas, and adapt well to change
·
Organization: You have strong organizational skills and can stay focused on
multiple ongoing tasks while using your available resources efficiently and
effectively
·
Communication: You have strong customer-focused oral and written communication
skills and experience with cross-departmental communication. The ability to
speak multiple languages is an asset.
·
Quality Minded: You strive for quality with a strong drive towards continual
improvement & risk mitigation
·
Teamwork: You are a strong team player who is open-minded, resourceful,
flexible, and adaptable to change
Additional Information
About Tridel
Over
eight decades of construction and the creation of 87,000 homes have taught us a
thing or two about building communities and creating consumer relationships. We
like to think of ourselves as 85 years young because, despite our long and
proud history, we are always looking to improve, grow, and innovate. At Tridel,
to be and remain the market leader, it takes teammates that view their work as
more than just a career. We build homes and beautiful, safe, healthy sustaining
communities where the genuine care and outstanding experience of our customers
is our greatest mission.
Our Inclusive Workplace
Tridel is committed to employment
equity. We encourage all people, including women, visible minorities, persons
with disabilities, and persons who self-identify as Indigenous (First Nations,
Métis, or Inuit) to apply.
Tridel is committed to providing
accommodation for disabilities during the recruitment and selection process
upon request. If an applicant requests an accommodation, Talent Development
will consult with them to make arrangements to accommodate their needs. We
advise new hires of our policies for accommodations.
Interested in the
position? Please send your resume to impact@tridel.com with the
subject: Customer Care Representative