Company Name: Tridel

Position: Customer Care Representative II – C3  

Job Type: Full-time

Location: Hybrid including head office, remote, & on-site 

Salary: Paid position, salary competitive within industry

We are looking for a Customer Care Representative II – C3  to join our team. The Customer Care Representative II – C3 will be responsible for front line interaction with our growing Customer base.  This diverse position provides frontline information services for Tridel and the Tridel group of companies. Emphasis is placed on delivering service excellence, with regular activities including coordinating pre-launch information, responding to general information inquiries, advocating for purchaser concerns, warranty inquiry responses and coordination, dispute resolution and developing communications strategies. This position will primarily be remote, with requirements to work from our head office and at our job sites.

About Tridel

Tridel® is Canada’s leading developer and builder of condominium residences with more than 85 years of homebuilding experience. To date, the Tridel Group of Companies is responsible for producing over 87,000 homes. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well-being of future generations. The company is working to meet this goal by focusing on innovation including environmentally sustainable design, performance in construction and corporate stewardship.

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

The main responsibilities of our CC Representative will include:

·      Verbal and written responses to all incoming contact through the C3 Centre;

·      Advocacy of customer concerns, tracking and escalating issues as required;

·      Screening and routing calls and customer issues based on the scope of each concern;

·      Evening and weekend monitoring of emails to ensure our 24-hour response commitment to Customers is met;

·      Managing homeowner requests by ensuring appropriate service-oriented verbal, written, and electronic communications with detailed follow-up to customers, trades, and internal departments;

·      Tracking and participation in response to all legal correspondence sent to the Customer Care department;

·      Processing acceleration and extension requests; and

·      Liaise with after hours call centre to coordinate service coverage.


About Our Next Customer Care Representative II

Our CC Representative II is an individual who has outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concerns. They thrive in a fast-paced, multi-tasked environment, are out-going, and have strong oral and written communication abilities.

·        Strong knowledge of the construction process (high-rise experience) is an asset.

·        Post-secondary education specific to the role is preferred but not mandatory.

·        Strong organizational, administrative, and quality management skills.

·        Comfort with adapting to a wide range of computer & mobile technologies.


Additional Information

This is a permanent, full-time position. Typical working hours are Monday-Friday from 9AM to 5 PM, with a possibility for additional coverage for afterhours and weekends based on customer need.


Interested? Please provide us with your resume to indicating why this is the perfect role for you. 

We are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities, and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities