Company
Name: Tridel
Position: Customer Care Representative II – C3
Job
Type: Full-time
Location: Hybrid including head office,
remote, & on-site
Salary: Paid position,
salary competitive within industry
We are looking for a Customer Care Representative
II – C3 to join our team. The Customer Care Representative II – C3 will
be responsible for front line interaction with our growing Customer base.
This diverse position provides frontline information services for Tridel
and the Tridel group of companies. Emphasis is placed on delivering service
excellence, with regular activities including coordinating pre-launch
information, responding to general information inquiries, advocating for
purchaser concerns, warranty inquiry responses and coordination, dispute
resolution and developing communications strategies. This position will
primarily be remote, with requirements to work from our head office and at our
job sites.
About
Tridel
Tridel®
is Canada’s leading developer and builder of condominium residences with more
than 85 years of homebuilding experience. To date, the Tridel Group of
Companies is responsible for producing over 87,000 homes. Tridel is determined
to develop condominium communities that meet the needs of today’s homeowners
while safeguarding the well-being of future generations. The company is working
to meet this goal by focusing on innovation including environmentally
sustainable design, performance in construction and corporate stewardship.
Tridel
is committed to building the highest quality condominiums possible and has won
virtually every award in the industry for design, customer service, sales,
marketing, and construction excellence. Tridel looks forward to continuing the
long, proud history of award-winning excellence with over 20 new condominium
communities currently under development in the Greater Toronto Area.
The
main responsibilities of our CC Representative will include:
· Verbal and written responses to all incoming
contact through the C3 Centre;
· Advocacy of customer concerns, tracking and
escalating issues as required;
· Screening and routing calls and customer issues
based on the scope of each concern;
· Evening and weekend monitoring of emails to ensure
our 24-hour response commitment to Customers is met;
· Managing homeowner requests by ensuring appropriate
service-oriented verbal, written, and electronic communications with detailed
follow-up to customers, trades, and internal departments;
· Tracking and participation in response to all legal
correspondence sent to the Customer Care department;
· Processing acceleration and extension requests; and
· Liaise with after hours call centre to coordinate
service coverage.
About Our Next Customer Care Representative II
Our
CC Representative II is an individual who has outstanding customer service
skills, focusing on anticipating the needs of customers and proactively
addressing issues before they become concerns. They thrive in a fast-paced,
multi-tasked environment, are out-going, and have strong oral and written
communication abilities.
·
Strong knowledge of the construction process
(high-rise experience) is an asset.
·
Post-secondary education specific to the role is
preferred but not mandatory.
·
Strong organizational, administrative, and quality
management skills.
·
Comfort with adapting to a wide range of computer
& mobile technologies.
Additional
Information
This
is a permanent, full-time position. Typical working hours are Monday-Friday
from 9AM to 5 PM, with a possibility for additional coverage for afterhours and
weekends based on customer need.
Interested?
Please provide us with your resume to csr@tridel.com indicating why this is the
perfect role for you.
We
are committed to employment equity and encourage all people, including women,
visible minorities, persons with disabilities, and persons of aboriginal
descent to apply. Upon your request, we provide accommodation for disabilities
during the recruitment and selection process. If you request accommodation, HR
will reach out to consult with you so that we can tailor our arrangements to
suit your needs. In addition, all new employees are advised of our policies for
accommodating employees with disabilities