Meet Our Next Customer Care Representative

 

Tridel is looking for a Customer Care Representative (the “Representative”) to join our Customer Care team. The Representative will be responsible for all front-line interaction with our growing customer base providing frontline information services for Tridel and the Tridel Group of Companies. A significant responsibility of the Representative is to keep purchasers well informed on everything relating to their new home including financial obligations, warranty and maintenance procedures or the legal components of home ownership. This role will also provide administrative assistance for the Brand Experience and Customer Care team, which will include coordinating meetings and events, preparing reports and presentations.

 

This role reports directly to the Quality Assurance, Warranty Manager, Customer Care.

 

The main responsibilities of our Customer Care Representative will include:

·        Verbal and written responses to all incoming contact through the C3 Centre;

·        Advocacy of customer concerns, tracking and escalating issues as required;

·        Screening and routing calls and customer issues based on the scope of each concern;

·        Evening and weekend monitoring of emails to ensure our 24-hour response commitment to Customers is met;

·        Managing homeowner requests by ensuring appropriate service-oriented verbal, written and electronic communications with detailed follow-up to customers, trades and internal departments;

·        Tracking and participation in response to all legal correspondence sent to the Customer Care department;

·        Processing acceleration and extension requests; and

·        Liaise with afterhours call centre to coordinate service coverage.

 

About Our Next Customer Care Representative

 

Our Customer Care Representative is an individual who has outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concerns.   Our Customer Care Representative thrives in a fast-paced, multi-tasked environment, is out-going and has strong oral and written communication abilities.

 

·        Strong knowledge of the construction process (high-rise experience) is an asset

·        Post-secondary education specific to the role is preferred but not mandatory.

·        Strong organizational, administrative, and quality management skills.’

·        Comfort with adapting to a wide range of computer & mobile technologies.


About Tridel

 

Tridel® is Canada’s leading developer and builder of condominium residences with more than 85 years of homebuilding experience. To date, the Tridel Group of Companies is responsible for producing over 87,000 homes. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well-being of future generations. The company is working to meet this goal by focusing on innovation including environmentally sustainable design, performance in construction and corporate stewardship.

 

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

 

Our Inclusive Workplace

 

Tridel is committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons who self identify as Indigenous (First Nations, Métis or Inuit) to apply.


Tridel is committed to providing accommodation for disabilities during the recruitment and selection process upon request. If an applicant requests accommodation, Talent Development will consult with them to make arrangements to accommodate their needs.
We advise new hires of our policies for accommodations.


Interested in the position? Please send your resume to csr@tridel.com with the subject: Customer Care Representative.