Meet Our Next Customer Care Representative
Tridel is looking for a Customer Care
Representative (the “Representative”) to join our Customer Care team.
The Representative will be responsible for all front-line interaction with our
growing customer base providing frontline information services for Tridel and
the Tridel Group of Companies. A significant responsibility of the
Representative is to keep purchasers well informed on everything relating to
their new home including financial obligations, warranty and maintenance procedures
or the legal components of home ownership. This role will also provide
administrative assistance for the Brand Experience and Customer Care team,
which will include coordinating meetings and events, preparing reports and
This role reports directly to the
Quality Assurance, Warranty Manager, Customer Care.
The main responsibilities of our
Customer Care Representative will include:
Verbal and written responses to all
incoming contact through the C3 Centre;
Advocacy of customer concerns, tracking
and escalating issues as required;
Screening and routing calls and
customer issues based on the scope of each concern;
Evening and weekend monitoring of
emails to ensure our 24-hour response commitment to Customers is met;
Managing homeowner requests by ensuring
appropriate service-oriented verbal, written and electronic communications with
detailed follow-up to customers, trades and internal departments;
Tracking and participation in response
to all legal correspondence sent to the Customer Care department;
Processing acceleration and extension
Liaise with afterhours call centre to
coordinate service coverage.
About Our Next Customer Care Representative
Our Customer Care Representative is an
individual who has outstanding customer service skills, focusing on
anticipating the needs of customers and proactively addressing issues before
they become concerns. Our Customer Care Representative thrives in a
fast-paced, multi-tasked environment, is out-going and has strong oral and
written communication abilities.
Strong knowledge of the construction process
(high-rise experience) is an asset
Post-secondary education specific to
the role is preferred but not mandatory.
Strong organizational, administrative,
and quality management skills.’
Comfort with adapting to a wide range
of computer & mobile technologies.
Tridel® is Canada’s leading developer
and builder of condominium residences with more than 85 years of homebuilding
experience. To date, the Tridel Group of Companies is responsible for producing
over 87,000 homes. Tridel is determined to develop condominium communities that
meet the needs of today’s homeowners while safeguarding the well-being of
future generations. The company is working to meet this goal by focusing on
innovation including environmentally sustainable design, performance in
construction and corporate stewardship.
Tridel is committed to building the
highest quality condominiums possible and has won virtually every award in the
industry for design, customer service, sales, marketing, and construction
excellence. Tridel looks forward to continuing the long, proud history of
award-winning excellence with over 20 new condominium communities currently
under development in the Greater Toronto Area.
Tridel is committed to
employment equity. We encourage all people, including women, visible
minorities, persons with disabilities and persons who self identify as
Indigenous (First Nations, Métis or Inuit) to apply.
Tridel is committed to providing accommodation for disabilities during the
recruitment and selection process upon request. If an applicant requests
accommodation, Talent Development will consult with them to make arrangements
to accommodate their needs. We advise new hires of our policies for accommodations.
in the position?
Please send your resume to firstname.lastname@example.org with the
subject: Customer Care Representative.