Company Name: Miele
Position: English/French
Bilingual Customer Service Representative
Job Type: Full-time
Shift: Monday to
Saturday (off Thursday or Friday); 10:30am - 7:00pm
Schedule: Hybrid- 2 days in
the office, 3 days remote
Location: Vaughan
Reporting to: Call Centre Supervisor
“Make
your career an amazing journey” with Miele Canada.
Since
1899, Miele has remained a family-owned appliance business, designing and
manufacturing high quality residential and professional appliances. Miele
entered the Canadian market in 1989 and has been on a steady path of growth
ever since.
Our
company philosophy of Immer Besser (Forever Better) emphasizes our desire to
provide a working environment that fosters personal and professional growth and
allows our employees to enhance their skills and take their careers to the next
level.
Miele
recognizes that competitive compensation is a cornerstone for recruiting and
retaining employees.
Here’s
where you come in!
Are you assertive, positive and ready for a new challenge? This position may be
for you!
Why
Join Miele?
Miele
offers great job growth and training opportunities with market total
compensation package to include:
·
100%
Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending
Account.
·
RRSP’s
– Company contributes 6% of salary – no employee matching required.
·
Employee
discounts on products.
·
Career
development opportunities, Tuition reimbursement program,
·
Great
working conditions and other incentives to attract and retain great talent like
you.
Now
that you know about us, we want to know more about you! We are looking for
someone who can:
·
Manage
large amounts of inbound and outbound calls in a timely manner
·
Follow
communication “scripts” when handling different topics
·
Identify
customers’ needs, clarify information, research every issue, and provide
solutions and/or alternatives
·
Seize
opportunities to upsell products when they arise
·
Build
sustainable relationships and engage customers by taking the extra mile
·
Keep
records of all conversations in our call center database in a comprehensible
way
·
Frequently
attend educational seminars to improve knowledge and performance level
·
Meet
personal/team qualitative and quantitative targets
We
think it would be awesome if you have:
·
Minimum
2 years Customer Service Experience
·
Bilingualism
– English/French - verbal and written is required
·
Call
Centre experience an asset
·
Professional
attitude with excellent attendance record
·
Must
have excellent computer skills (word, excel, outlook)
·
Excellent
time management skills
·
Excellent
communication and organizational skills and like working in a team environment
Make a positive change and apply to Miele today!
Interested
in the position?
Please send your resume to impact@tridel.com with the subject: Miele – English/French Bilingual Customer Service Representative.
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in Tridel's Community Economic Development (CED) or Community Benefit Programs.
If you are not a resident of these communities, please apply directly through
Tridel’s Career page.