Company Name: Delsuites
Position: Guest Services Specialist
Job Type: Full-time; On-call (Monday – Friday)
Location: On the road
DelSuites, a division of Tridel, is the largest and most highly recognized corporate housing provider in the Greater Toronto Area.
We manage extended stay furnished condominium suites as a hotel-alternative in residential buildings across the GTA.
What You Will Do:
As a Guest Services Specialist, reporting to the Guest Services Manager, you are responsible for providing a high level of personalized service to guests through each stage of their stay.
This includes tasks such as contacting guests prior to arrival to ensure the arrival process goes smoothly and to coordinate any special requirements. Welcoming guests after arrival and assisting with in-suite orientations, handling requests and inquiries, explaining the services and amenities, and providing information about the local area.
The Guest Services Team works closely with the Housekeeping Team to ensure the cleanliness and condition of the suites are maintained to DelSuites standards and ensuring that guests feel comfortable and satisfied throughout their stay. In addition, you will coordinate with other departments such as Housekeeping, Maintenance and Sales to ensure that guest needs are met in a timely and efficient manner.
What You Bring:
The ideal candidate should have:
· Minimum of 4 years of experience working in Luxury/Premium Brand hotels in Guest Services.
· Passionate about service excellence.
· Have a proven track record of delivering excellent customer service.
· Possess a detail-oriented and professional attitude.
· You are also resourceful, motivated, take initiative and follow all safety policies and procedures.
Interested in the position? Please send your resume to email@example.com with the subject: Guest Services Specialist — DelSuites
are committed to employment equity. We encourage all people, including women,
visible minorities, persons with disabilities and persons who self identify as
Indigenous (First Nations, Métis or Inuit) to apply.
Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.