Company Name: Tridel
Position: Information Technology Experience Specialist
Job Classification: Full-Time
Build Your Future with Us
Our
strength, innovation and growth are the result of talented individuals who come
together as a team to build sustainable and award-winning homes and
communities. Through passion and dedication, our employees work collectively to
develop some of the largest and most complex projects within the Greater
Toronto Area. We recognize our employees are the key to our
success, and we invest in creating a meaningful employee experience and culture
that promotes:
·
Professional development opportunities
·
A diverse and robust suite of benefits and perks
·
Social and sustainable impact within our company and the communities we
build, and much more.
As a
Deltera employee, you contribute to our purpose and standard of excellence
while building homes for people today and the generations of tomorrow.
The Blueprint
Our IT
Experience Specialist delivers top-notch customer experiences and
first-response technical support services to Tridel Group of Companies (TGC)
and consultants. Serving as the conduit between all IT support levels, they
ensure an exceptional level of service delivery.
A Glimpse into Your Daily Activities
· Deliver exceptional customer service by exceeding
customers’ expectations while following each ticket to completion.
· Provide support to VIPs, provide end-to-end solutions,
and follow escalations to resolution.
· Work as
the in-between of level 1 and level 2 support as required.
· Provide
in-person support to resolve technical issues and provide unparalleled customer
experience.
· Open,
monitor, troubleshoot, dispatch, and resolve tickets in a timely fashion while
meeting or exceeding defined service levels by providing quality solutions.
· Document
all actions and solutions within service desk tickets -update the technical
details within operational procedures when appropriate.
· Engage
appropriate resources in the resolution of incidents/requests which may include
3rd party vendors or other IT teams.
· Update
customers with updates and resolutions and escalate to management teams as
required.
· Provide
customers with support on technology needs such as Office 365, phones,
software, hardware, copiers, mobile devices (cellular phone & tablet) via
phone, email, chat, or our ITSM Portal, employee onboarding / offboarding
processes, and new solutions as needed.
The Architect of Your Success
· College diploma or university degree in a related field
· Minimum
1+ years working experience with Microsoft 365
· Experience
with Windows 10/11 / Mac / iPhone / Table Operating Systems
· Microsoft
365 Certified: MS Teams administrator associate certification is an asset.
· Minimum 3
years of previous Service desk or related experience
· Excellent
customer service and interpersonal skills
· Excellent
verbal and written communication skills
· A
solution-oriented mindset with a strong orientation towards innovation and
continuous improvement of problem-solving techniques
· Proven
knowledge of basic hardware and software including familiarity with Windows 10,
Mac OS, and MS Office Suite (O365).
· Knowledge
of various remote-control applications (ex. TeamViewer)
· A good
understanding of Active Directory, Office 365, and Microsoft Exchange.
· Excellent
ability to independently organize, prioritize, and manage multiple tasks on
time.
· Experience
with using common ticketing systems.
· Proven
ability to develop professional and effective working relationships with
customers and key stakeholders.
· Ability
to lift and transport moderately heavy objects, such as computers and
peripherals.
· Knowledge
of networking and wiring, phone systems, and MS Server end would be considered
an asset.
Who We Are
Founded
in 1934, Tridel is responsible for delivering over 89,000 homes to date, and we
are proud to continue building not just our legacy but communities for years to
come. As a purpose-driven company guided by our ‘Built
for Life®’ commitment, we create socially and environmentally responsible
communities and invest in innovations that promote quality, sustainability,
high performance in construction, social inclusion and cohesion, and community
economic development. As an award-winning company, we are proud to be
recognized as an industry leader for excellence in design and construction,
green building, corporate social responsibility, diversity, equity and
inclusion, customer service, and more.
Supporting Inclusion and Belonging
Tridel is committed to having a workforce that reflects the communities where we build, where everyone feels they belong, is physically and psychologically safe, and can reach their full potential. We embrace diversity while reinforcing equity and inclusion and are committed to building a team with a range of experiences and skills.
As an equal opportunity employer, we encourage all qualified individuals to apply, including those who self-identify as Indigenous in Canada (First Nations, Métis, Inuit), are from racialized communities, and persons with disabilities. We remain committed to a barrier-free recruitment and selection process and will provide accommodation upon request. If you require accommodation at any stage of the recruitment process, please email your request to recruitmentaccommodations@tridel.com. All information received will be handled in strict confidence.
Interested in the position?
Please send your resume to impact@tridel.com with the subject: Information Technology Experience Specialist