Company Name: Tridel

Position: PDI Specialist

Job Type: Full-time

About Tridel

Over eight decades of construction and the creation of 87,000 homes has taught us a thing or two about building communities and creating consumer relationships. We like to think of ourselves as 85 years young because, despite our long and proud history, we are always looking to improve, grow, and innovate. At Tridel, to be and remain the market leader, it takes teammates that view their work as more than just a career. We build homes and beautiful, safe, healthy sustaining communities where the genuine care and outstanding experience of our customers is our greatest mission.

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

About The Role

Having a positive, professional, and upbeat attitude, with a passion for quality, the PDI Specialist is responsible for conducting in-suite & common area inspections prior to the Homeowner Orientation, ensuring accuracy of installation of suite finishes and execution of all personal selections. The PDI Specialist will report to the Team Lead and Quality Assurance Manager on deficiency and installation trends by project. The PDI Specialist will also work closely with teammates within Customer Care, Construction & Property Management in fulfilling the common goal of creating customers for life and caring to the need of purchasers throughout the different phases of their new home buying experience.

The main responsibilities of our PDI Specialist will include:

·       Inspect all suites and common elements for accuracy of installed finishes and approved Purchase Agreements in accordance with Construction Schedule, report all inspection deficiencies to on-site Construction and Customer Care teams

·       Organize, compile, and manage the resources required to conduct accurate inspections such as finalized architectural and electrical floor plans, suite standard features and finishes list

·       Catalogue and gain a familiarization with all standard selections and finishes

·       Confirm completion of deficiencies reported to Construction prior to the Homeowner Orientation

·       Understand Home Orientation process, including but not exclusive to the suite mechanical functions, explanation of operations, and warranty periods and maintenance requirements 

·       Meet or exceed individual key performance indicators (i.e. Net Promoter Score, 0 at Interim, QR Schedule Adherence, Case Resolution Time)

Secondary Responsibilities

·       Prepare the suite for closing by supporting teammates in confirming suite readiness

·       Assist with departmental meetings, Customer Workshops, Education Seminars, and other special projects as needed

·       Contribute to and participate in social media/web promotion of the company

·       Assist Team Lead with Post-Occupancy deficiency management and resident communications

·       Assist and support other job functions as required 

About Our Next PDI Specialist  

·        Education/Experience: Relevant post-secondary education and/or previous Customer Service and Construction experience preferred

·        Customer Focus: You understand that providing an exceptional customer experience is what guides you and your team in all that you do

·        Integrity: You continuously demonstrate personal integrity throughout all daily activities and demonstrate ownership and accountability in your actions

·        Decision Making: You have proven analytical and critical thinking skills and experience in making smart decisions to benefit your customers, your team, and your company

·        Problem Solving: You have demonstrated success in resolving complex escalations and issues in a fast-paced environment

·        Organization: You have strong organizational skills and can stay focused on multiple ongoing tasks while using your available resources efficiently and effectively

·        Communication: You have strong customer-focused oral and written communication skills and experience with cross-departmental communication

·        Quality Minded: You strive for quality with a strong drive towards continual improvement & risk mitigation

·        Teamwork: You are a strong team player who is open minded, resourceful, flexible, and adaptable to change

Additional Information

This is a permanent, full-time position. Typical working hours are Monday-Friday from 9AM to 5 PM, with additional coverage for afterhours and weekends based on customer need required on a rotating basis.Your work location will be a Tridel community within the GTA and neighbouring regions. Flexibility may be required to work at multiple Tridel communities based on team need.

We are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities, and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities.

Interested in the position? Please send your resume to csr@tridel.com with the subject: PDI Specialist.