Company Name: Tridel
Position: Sales Office Administrator  

Department: Sales

Reporting to: Manager, Sales Administration

Job Classification: Full Time Permanent; In-person

Regular Hours: 10:45 AM – 7:00 PM Monday to Thursday

                           11:45 AM – 5:00 PM Saturday or Sunday

                           Flexible hours during project launches & company events


Purpose of the Role


Reporting to Manager, Sales Administration, the role of the Sales Office Administrator is to provide a valuable customer experience at the Sales Office and to provide administrative assistance to the Sales Team. In this capacity, the Sales Office Administrator is responsible for creating a pleasant and welcoming environment for prospects, realtors, and homeowners. In addition, the Sales Office Administrator performs a wide range of administrative and clerical tasks to support the Sales Team in a manner that contributes to the efficient and effective organization of the Sales Office. The Sales Office Administrator works closely with the Sales Team and Sales Support Centre Team. On occasion, the Sales Office Administrator interacts with cross function team members. The key responsibilities of the Sales Office Administrator may not be limited to the following outlined.


Key Accountabilities


1.    Assists the Sales Team by delivering a valuable customer experience at the front desk:

a.    Greeting and registering Sales Office visitors with a welcoming and professional demeanor

b.    Answering the telephone and responding to emails in a professional and prompt manner

c.    Creates a welcoming experience by offering refreshments to Sales Office visitors

d.    Records all virtual and in-person activities into CRM

e.    Assists the Sales Team in accompanying prospects, realtors and homeowners through model suites, amenities, and lobby

f.      Maintaining a neat, organized, and professional working environment


2.    Prepares and Processes a variety of documents and reports:

a.    Prior to a signing appointment, assist the Sales Representative to complete the sales business process flow in CRM and email Sales Support Centre for contract preparing

b.    Upon execution by Sales Control, processes Agreements of Purchase and Sale and Addendums with a high level of accuracy

                                              i.          Ensures the Suite Master File contains executed VTEAM documents

                                             ii.          Uploads all executed documents to VTEAM Contract and CRM

c.    Works closely with the Sales Team to monitor all sent items in DocuSign, following up as required in a timely manner

d.    Ensure the information for the purchaser’s FINTRACKER is completed correctly

e.    Prepare addendums and email to Sales Support Centre for DocuSign

f.      Prepares Meeting Minutes and other pertinent reports

g.    Prepares Trade Records for Sales Team

h.    Responds to incoming enquiries related to realtor commission payable

i.      Maintains Purchaser Solicitor information prior to Occupancy in VTEAM Contract

j.      Prepares DZ files by reconciling the accuracy of documents contained within the Suite Master File and documents uploaded to VTEAM Contract and CRM


3.    Ensures the effective functioning of the Sales Office by:

a.    Maintaining a sound comprehension of all procedures, including AML (Anti-Money Laundering) and FINTRAC requirements

b.    Adhering to the Privacy Act, respecting customer confidentiality

c.    Communicating all procedural updates with Part-Time Sales Office Administrators   

d.    Preparing and updating the shared Sales Team Schedule and Payroll

e.    Monitoring project website to ensure accuracy and communicating any updates to Sales Support Centre Team

f.      Maintaining an adequate inventory of office supplies and marketing materials

g.    Reporting deficiencies related to the Sales Office, Model Suites and Inventory Suites

h.    Attending mandatory meetings and training


4.    Presentation Gallery at Head Office as required:

a.    Manage Bar 1934, which includes but is not limited to coffee machine set up and cleaning, emptying the dishwasher, stocking of fridge, etc.

b.    Assist to setup tables and chairs for Sales meetings and events

c.    Provide general office support to the company as required


Required Expertise & Capabilities

·       Post-secondary education within a university or college

·       Must have minimum 3 years of office experience

·       Must be proficient with Outlook and Microsoft Word and Excel

·       Experience in customer service, communication and writing skills

·       Strong organizational skills and the ability to adjust to frequently changing work assignments in a fast paced, complex environment.

·       Orientation towards continuous improvement and creative problem solving

·       Must be reliable and punctual

·       Fluent in English and preferably equipped with a second language



Interested in the position? Please send your resume to with the subject: Sales Office Administrator.  




About Tridel

Tridel® is Canada’s leading developer and builder of condominium residences with more than 85 years of homebuilding experience. To date, the Tridel Group of Companies is responsible for producing over 87,000 homes. Tridel is determined to develop condominium communities that meet the needs of today’s homeowners while safeguarding the well-being of future generations. The company is working to meet this goal by focusing on innovation including environmentally sustainable design, performance in construction, and corporate stewardship.

Tridel is committed to building the highest quality condominiums possible and has won virtually every award in the industry for design, customer service, sales, marketing, and construction excellence. Tridel looks forward to continuing the long, proud history of award-winning excellence with over 20 new condominium communities currently under development in the Greater Toronto Area.

We are committed to employment equity and encourage all people, including women, visible minorities, persons with disabilities, and persons of aboriginal descent to apply. Upon your request, we provide accommodation for disabilities during the recruitment and selection process. If you request an accommodation, HR will reach out to consult with you so that we can tailor our arrangements to suit your needs. In addition, all new employees are advised of our policies for accommodating employees with disabilities