eight decades of construction and the creation of 87,000 homes has taught us a
thing or two about building communities and creating consumer relationships. We
like to think of ourselves as 85 years young because, despite our long and
proud history, we are always looking to improve, grow, and innovate. At Tridel,
to be and remain the market leader, it takes teammates that view their work as
more than just a career. We build homes and beautiful, safe, healthy sustaining
communities where the genuine care and outstanding experience of our customers
is our greatest mission.
Our Next Service Technician
are looking for a Service Technician to join our Customer Care team. The
Service Technician is responsible for completing work orders and service calls
while working with clients, Property Management, and trades. The Service
Technician is responsible for general troubleshooting/ diagnosis and repairs
including drywall repair, minor fixture & millwork repair, painting,
caulking, minor flooring, grouting and minor plumbing.
role reports directly to the Manager, Quality Assurance & Warranty,
Customer Care Home Orientation and will working closely with our Customer Care
Team and Management to complete our client’s requests.
main responsibilities of the Service Technician will be to:
Perform hands-on broad range of repairs in a
timely, professional, and safe manner
General troubleshooting/ diagnosis and
repairs including drywall repair, minor fixture & millwork repair,
painting, caulking, minor flooring, grouting and minor plumbing
Communicate proficiently and professionally
with the Supervisor, Co-workers, Clients, and trades
Review work orders and execute required tasks
Complete repairs in-line with Tridel values
and standards and submit completed work orders daily
Practice safe and professional driving habits
when traveling in company or personal vehicles
Ensure all safety procedures are followed on
a daily basis
Conduct Homeowner Orientations (PDI) as
Perform other related duties as required
Conduct Homeowner Orientations (Pre-Delivery
Inspections) as required
Conduct inventory suite inspections and
follow up with Team Lead and C3 regarding their completion.
Order material when necessary
Contribute to and participate in social
media/web promotion of the company
Assist and support other job functions as
Our Service Technician
Service Technician is someone who has strong troubleshooting abilities and is
highly capable in applying effective hands-on solutions. They have outstanding
customer service skills, exceeding customers’ expectations, and strong
time-management skills with an ability to work both independently and as a
member of a larger service technician team.
Education/Experience: Relevant post-secondary education and/or previous industry experience
Essential Resources: Must have a personal vehicle (must be willing to use personal
vehicle for work), valid Driver’s License, and good driving record, and must
have own tools
Customer Focus: You understand that providing an exceptional customer experience
is what guides you and in all that you do
Integrity: You continuously demonstrate personal integrity throughout all
daily activities and demonstrate ownership and accountability in your actions
Decision Making: You have proven analytical and critical thinking skills and
experience in making smart decisions to benefit your customers, your team, and
Problem Solving: You have demonstrated success in resolving complex escalations and
issues in a fast-paced environment
Organization: You have strong organizational skills and can stay focused on
multiple ongoing tasks while using your available resources efficiently and
Communication: You have strong customer-focused oral and written communication
skills and experience with cross-departmental communication
Quality Minded: You strive for quality with a strong drive towards continual
improvement & risk mitigation
Teamwork: You are a strong team player who is open minded, resourceful,
flexible, and adaptable to change
is a permanent, full-time position. Typical working hours are Monday-Friday
from 9AM to 5 PM, with additional coverage for afterhours and weekends based on
customer need required on a rotating basis.
Your work location will be a Tridel community within the GTA and neighboring regions. Flexibility may be required to work at multiple Tridel communities based on team need.
Tridel is committed to a diverse and inclusive workplace. Tridel is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Please inform any member of our team should you require accommodation during the application and recruitment process.
We are committed to employment equity. We encourage
all people, including women, visible minorities, persons with disabilities and
persons of aboriginal descent to apply.
Tridel is committed to providing accommodation for
disabilities during the recruitment and selection process upon request. If an
applicant requests accommodation, Talent Development will consult with them to
make arrangements to accommodate their needs.
We advise new hires of our policies for
Interested in the position? Please send your resume to firstname.lastname@example.org with the subject: Service Technician.